At Embriva, we want every gift to make a special moment even more meaningful. We take care in preparing and presenting our products, and we want you to feel confident when shopping with us. If something isn’t right with your order, we’re here to help.
Returns Eligibility
You may request a return within [insert return period, e.g., 14 days] of receiving your order, subject to the conditions outlined in this policy.
To be eligible for a return, items must be unused, unopened where applicable, and in their original packaging. Proof of purchase or an order confirmation may be required.
Due to the nature of gifting products, certain items may not be eligible for return, including personalized or customized gifts, perishable food items, and products that cannot be resold for hygiene or safety reasons, except where required by applicable law.
Damaged, Defective, or Incorrect Items
We understand how disappointing it can be when a gift arrives damaged or you receive the wrong item. If this happens, please contact us as soon as possible after delivery.
Include your order number, a brief description of the issue, and clear photographs of the affected item and packaging where possible. We will review your request and work with you to determine an appropriate solution, which may include a replacement, refund, or another suitable resolution.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund request has been approved.
If approved, your refund will be processed to your original payment method, where possible. The time it takes for the funds to appear in your account may depend on your payment provider or bank.
Original shipping charges and return shipping costs are [state whether these are refundable or paid by the customer], except where a refund of these charges is required by applicable law or agreed upon by Embriva.
Exchanges
If you receive a damaged, defective, or incorrect product, please contact our support team for assistance. Where possible, we will help arrange a replacement or another suitable solution.
Exchanges for other reasons depend on product availability and our return eligibility requirements.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. We will do our best to assist if the order has not yet been processed or dispatched.
Orders that have already been shipped, prepared for dispatch, or customized may not be eligible for cancellation. Any applicable refund will be handled according to this policy and relevant consumer protection laws.
How to Request a Return or Refund
To start a return or refund request, contact us through the contact page on our website. Please provide your order number, the reason for your request, and any supporting photographs if relevant.
Our team will review your request and explain the next steps, including return instructions if applicable. Please do not send items back before receiving return instructions from our team.
Contact Us
If you have questions about our Refund and Returns Policy or need help with an order, please contact us through the Contact Us page on the Embriva website. We’re happy to help make your shopping experience as smooth as possible.
Embriva reserves the right to update this policy when necessary. Any changes will be published on this page.