At Embriva, we want every order to reach you smoothly and safely. This Shipping Policy explains how we process, prepare, and deliver your purchases. By placing an order on our website, you agree to the terms outlined below.
1. Order Processing
Orders are processed after payment has been successfully received and verified.
Please allow time for us to prepare and package your order before it is shipped. Processing times may vary depending on product availability, order volume, customization requirements, and seasonal demand.
Orders placed during weekends, public holidays, or busy shopping periods may require additional processing time.
For personalized gifts, gift baskets, or made-to-order products, additional preparation time may be necessary.
2. Shipping Methods and Delivery Times
We aim to deliver your order as efficiently as possible. Available shipping methods, estimated delivery times, and applicable shipping charges will be displayed during checkout whenever available.
Delivery times may vary depending on your location, the shipping method selected, product availability, and the courier’s operations.
Please note that delivery estimates are not guaranteed. Unexpected circumstances, including severe weather, public holidays, transportation disruptions, and other events beyond our control, may cause delays.
3. Shipping Fees
Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase.
Any available free-shipping promotions will be subject to the terms and conditions specified in the relevant offer.
Customers are responsible for reviewing the final order total, including any applicable shipping fees, before placing an order.
4. Order Confirmation and Tracking
After placing an order, you may receive an order confirmation email containing your order details.
Where tracking is available, tracking information will be provided once your order has been dispatched. Please allow some time for the courier’s tracking system to update after shipment.
If you have not received your confirmation or tracking information, please check your email’s spam or junk folder before contacting our customer support team.
5. Shipping Address Accuracy
Please ensure that your shipping address, contact information, and other delivery details are accurate and complete when placing your order.
Embriva cannot guarantee successful delivery if incorrect or incomplete information is provided at checkout.
If you notice an error in your shipping address, contact us as soon as possible. We will do our best to assist, but address changes cannot be guaranteed once an order has been processed or dispatched.
Additional shipping charges may apply if a shipment must be redirected or resent because of incorrect address information.
6. Delayed, Lost, or Missing Shipments
Although we work to ensure timely delivery, delays may occasionally occur during transit.
If your order has not arrived within the estimated delivery window, please check your tracking information first. If the tracking information is unavailable or your shipment appears to be delayed, contact us so we can help investigate the matter.
If a shipment appears to be lost or missing, we will review the available tracking information and work with the shipping carrier, where applicable, to determine the next steps.
Any resolution will be handled in accordance with our applicable Refund and Returns Policy and consumer protection requirements.
7. Damaged Items
We take care when preparing orders for shipment. However, if your order arrives damaged, please contact us as soon as reasonably possible.
Include your order number, a description of the damage, and clear photographs of the affected product and packaging, if available.
We will review the information and explain the available options in accordance with our Refund and Returns Policy and applicable law.
Please retain the original packaging until the issue has been reviewed, as it may be helpful during the investigation.
8. Incorrect or Missing Items
If you receive an incorrect item or discover that part of your order is missing, please contact our customer support team with your order number and a description of the issue.
We will review your request and work toward an appropriate resolution in accordance with our store policies and applicable consumer protection laws.
9. International Shipping and Customs
International shipping availability depends on the destination and the products ordered.
For international orders, customs duties, import taxes, handling fees, or other charges may apply depending on the destination country’s regulations. Unless expressly stated otherwise at checkout, these charges may be the customer’s responsibility.
International deliveries may also require additional processing time due to customs inspections or other cross-border procedures.
Customers are responsible for ensuring that ordered products can legally be imported into their destination country.
10. Special Considerations for Gifts and Treats
If your order contains gifts, gift baskets, cakes, or other treats, please review the relevant product description for any specific preparation, handling, storage, or delivery information.
Availability, packaging requirements, and delivery arrangements may vary by product.
For perishable or time-sensitive products, please ensure that the recipient’s delivery information is accurate and that someone is available to receive the order when necessary.
Any product-specific delivery restrictions or arrangements communicated at checkout will apply to the relevant order.
11. Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We will try to accommodate your request if the order has not entered processing or shipment. However, changes and cancellations may not be possible once an order has been prepared, customized, or dispatched.
Any cancellation, refund, or return request will be handled according to our Cancellation Policy, if applicable, our Refund and Returns Policy, and relevant consumer protection laws.
12. Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact us through the contact form on our website.
When contacting us about an order, please include your order number so we can assist you more efficiently.
Embriva
Website: https://embriva.com/
We appreciate your trust in Embriva and thank you for choosing us for your thoughtful gifts and special moments.
Policy Updates
Embriva reserves the right to update this Shipping Policy when necessary. Any changes will be published on this page with the revised date.
The policy applicable to your order will be interpreted in accordance with applicable laws. Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded.